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HomeFAQHOW Class Works › What if I have trouble watching the videos?
What if I have trouble watching the videos? PDF Print E-mail

It would be awesome if technology was fail-proof, but sometimes it just no-worky. If you are unable to see the videos in a particular class, please try the following simple steps:

  1. Make sure you have the latest version of QuickTime Video and/or Flash (Click on the links for your free downloads.)

  2. Remove any pop up blocker security for the HOWnow site.

  3. If you are using Internet Explorer as your web browser, you may be having trouble viewing some videos. We recommend that students use Firefox as their web browser when viewing classes at HOWnow. Click on the Firefox link to download this free web browser.

  4. If you have followed ALL of the preceding steps and you still can't see the videos, please post a new thread on the forum inside the class. Alternately you can go to our Contact Us page and send us an email. If you are getting a specific error message, please include that information in your communication so we can better assist you.

  5. Please remember that your computer and internet connection can also affect your ability to view videos online.  While most students can view them with little or no problems we cannot guarantee that everyone will be able to access the videos.  For this reason, downloadable PDFs for all content will be available for every course.